For all payment methods, if an order has entered Stage 4 but has not been shipped, there will be an additional 15% restocking fee which covers expenses for taking the system apart and re-stocking the hardware. If a financing funded order has entered Stage 3, there will be a 4.9% processing fee. Cancellation on orders with payments made via credit card or PayPal carries a 4.9% processing cancellation fee (these are costs we are billed by the processor that we pass on, even if a refund is issued on our part). You can confirm order cancellation by checking the order status online. It cannot be done over email or by leaving voice mails. "Order cancellation will be accepted by phone with a sales representative or over the web (only before the order is processed). However their terms say there is only a fee at stage 3 when financed. When I tried to cancel in stage 1 after a few weeks of ordering they said there would be a fee. I don't think they even know their terms.
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